Highlights

Sam's Club @ Walmart 

· Created store retail process flows and associates‘ persona kits for over 100k Sam’s Club employees by investigating 3+ region markets, and 5+ stores, and talking to 20+ employees across the US.

· Coordinated with the fulfillment department to form solutions to operational issues, and promoted 2 functions into the pipeline.

· Led the redesign and improved the usability of the Sam’s Club mobile app.

The Home Depot

Worked with the design and operational team to improve the curbside experience on the mobile app. Resulted in an 80% return rate. 

I worked with Youngwook, Do at Ubicomp, Georgia Institute of Technology on the investigation of smart speaker users' privacy and identity perception. In this role, I assumed a leadership position in designing the user research study, overseeing the development of methodologies, and actively contributing to facilitating workshops. Additionally, I was responsible for moderating user interviews, employing a nuanced approach to elicit meaningful insights from participants. 

Through this collaborative effort, we aimed to deepen our understanding of the nuanced factors influencing users' perceptions of privacy and identity in the context of smart speakers and improve user experience with a new-invented interactable prototype.

Method Used 

Experimental Design, User Interviews, Surveys, Wizard of Oz, Qualitative Coding, Thematic Analysis

Tool Used

Qualtrics, Prolifics, Excel, Google Suite

Publications

Y Do, N Arora, A Mirzazadeh, I Moon, E Xu, Z Zhang, GD Abowd, S Das, “Powering for Privacy: Improving User Trust in Smart Speaker Microphones with Intentional Powering and Perceptible Assurance”, 32nd USENIX Security Symposium (USENIX Security 23), 2473-2490

Wanke

A start-up team based in San Diego and Shanghai.  We successfully promoted to 1500/daily new user organic growth and led to seeds around of 4 million RMB.

Piko

A start-up team based in Shanghai. As a product manager, led cross-functional teams of designers and engineers, managed competing priorities, and applied agile development to product launches in a fast-paced environment. Translated data on usage trends and performance statistics, combined with market research and user psychology, to sustain product development.